Responsible Gaming
Gaming Should Be Entertainment
At The Collection Studio, we believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's essential to approach gambling responsibly and within your means.
Remember: the house always has a mathematical advantage. Only gamble with money you can afford to lose.
Age Verification
Online casino gaming in South Africa is restricted to individuals aged 18 years and older. By accessing our website and gaming platforms, you confirm that you meet the legal age requirement in your jurisdiction.
We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
Recognising the warning signs early is crucial. If you experience any of the following, you may be developing a gambling problem:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money you've lost
- Hiding or lying about your gambling activities
- Feeling anxious or irritable when not gambling
- Using gambling to escape problems, stress, or negative emotions
- Neglecting family, work, school, or other responsibilities due to gambling
- Borrowing money to gamble or pay gambling debts
- Experiencing financial difficulties as a result of gambling
- Failed attempts to cut down or stop gambling
- Gambling with increasing amounts to achieve the same excitement
If you recognise any of these signs in yourself or someone else, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a cap on the amount you're willing to lose during a gaming session
- Session Time Limits: Set reminders to take breaks and limit your gaming sessions
- Reality Checks: Receive periodic notifications showing your gaming time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you need a break
- Account Closure: Close your account at any time without accessing your remaining balance
To activate any of these tools, please visit your account settings or contact our customer support team.
Support Organizations & Resources
If you or someone you know needs help with problem gambling, please contact one of these organisations:
South Africa
- National Responsible Gambling Programme (NRGP): Provides counselling and support services for problem gamblers in South Africa
- Gamblers Anonymous South Africa: Peer support meetings and resources
- Sadag (South African Depression and Anxiety Group): Mental health support services
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): National self-exclusion scheme - www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org
- Bundeszentrale für gesundheitliche Aufklärung (Germany): National health education centre with gambling resources
These organisations offer free, confidential support and are available 24/7 in most cases.
If You Need Help
If you're struggling with gambling or suspect you may have a problem, please seek help immediately. There is no shame in asking for support—many people face these challenges, and professional help is available.
Contact one of the support organisations listed above or speak with your GP (General Practitioner) for referrals to local counselling services.
Your well-being is our priority. Gamble responsibly and within your means.
The Collection Studio is committed to promoting responsible gaming. If you have feedback or suggestions about our responsible gaming practices, please contact our customer support team.